Wade Miller, Honored as Jani-King Franchisee of the Year by International Franchise Association.
Jani-King franchise owner Wade T. Miller was honored as Jani-King Franchisee of the Year during ceremonies held this week at the 42nd Annual International Franchise Association convention.
Like every wise entrepreneur, Miller has managed to win major accounts and diversify his client portfolio in just a short period of time. Miller, along with a partner, purchased a Jani-King franchise in the Tampa region in April 2000. Twice during 2001 Miller won the Crown Club award for leading all Jani-King franchisees in monthly contract sales, and he finished the year as the franchise with the greatest volume of new contract sales during 2001.
“Wade Miller exemplifies all the key traits we like to see in a successful franchisee: desire, dedication, accountability and an outstanding work ethic,” said Jani-King International President Jerry Crawford.
Miller has achieved high growth while maintaining a 100 percent customer retention rate. As for employee retention, Miller’s secret is simple: pay employees well and treat them like family. In addition to providing transportation for his employees, Miller throws company picnics each month throughout the summer for his many full-time and part-time staffers and theirfamilies.
“Wade has been able to grow through tough economic times because he’s branched out from our bread-and-butter business of office buildings,” said David Shahan, Jani-King’s Regional Director in Tampa. “He’s been aggressive in his pursuit of new industries.”
A prime example is Miller’s recent signing of a long-term contract to do post-construction clean up for a new beachside condominium project. His biggest client remains Tropicana Field, home of baseball’s Tampa Bay Devil Rays. Regardless of the client’s size Miller’s philosophy is maintain a visible presence.
“My customers see or hear from me every day,” Miller said, “We are always checking up on their facilities so they don’t have to. Because of our commitment, they tend to think of us as part of their company and not just their cleaning service.”
Miller has been with Jani-King since 1995, beginning with a four-year stint as Operations Manager in Jacksonville. In 1999 he moved to Tampa where he served for a year as Director of Operations for the Tampa master franchise office prior to buying his own franchise in the Tampa region.
The 800-member International Franchise Association honors a handful of outstanding franchisees who helped build their businesses over the previous year.