• DISINFECTION SERVICES
  • LOCATIONS
  • JANITORIAL SERVICES
    • Get A Cleaning Quote
    • Office and Building Cleaning
    • Hotel/Resort Housekeeping
    • Healthcare Services
    • Manufacturing Facility Cleaning
    • Bank Cleaning
    • Stadium & Event Cleaning
    • Government Building Cleaning
    • Retail Cleaning
    • Restaurant Cleaning
    • School & University Cleaning
    • Casino Cleaning Services
    • GREEN CLEANING
    • NATIONAL ACCOUNTS
  • FRANCHISE OPPORTUNITIES
    • Unit Franchise
    • Master Franchise
    • International Master Franchise
    • Veterans
    • Success Stories
    • How To Start
  • ABOUT US
    • Careers
    • Contact Us
    • Reviews
    • Golf
    • Partners
  • BLOG

Call us toll free (800) JANIKING

info@janiking.com
Jani-KingJani-King
  • DISINFECTION SERVICES
  • LOCATIONS
  • JANITORIAL SERVICES
    • Get A Cleaning Quote
    • Office and Building Cleaning
    • Hotel/Resort Housekeeping
    • Healthcare Services
    • Manufacturing Facility Cleaning
    • Bank Cleaning
    • Stadium & Event Cleaning
    • Government Building Cleaning
    • Retail Cleaning
    • Restaurant Cleaning
    • School & University Cleaning
    • Casino Cleaning Services
    • GREEN CLEANING
    • NATIONAL ACCOUNTS
  • FRANCHISE OPPORTUNITIES
    • Unit Franchise
    • Master Franchise
    • International Master Franchise
    • Veterans
    • Success Stories
    • How To Start
  • ABOUT US
    • Careers
    • Contact Us
    • Reviews
    • Golf
    • Partners
  • BLOG

Exceeding Expectations

July 10, 2017 Posted by Jani-King International

Dominick Solito, Training Director | Gulf Coast

In providing service, many of us think meeting client expectations is positive. Well is it??? When meeting expectations you are delivering on your promise to everyone, including yourself.  It’s delivering to your full potential as a leader, employee, and company. It is that basic and profound.

exceed-expectations-with your janitorial servicesMeeting expectations is a baseline, and basically it’s being average. There should be a concern on being average because being average does not require much effort.  Average performance means you are following rules, procedures, and the scope of work agreed upon.  You’re doing what’s expected, nothing special or anything that stands out in our fiercely competitive industry.

In training, I always say when starting service with a new client, we need to meet their expectations and then we should exceed expectations to retain the business for a long time. But what is exceeding expectations? Is it delivering “above average” service?  There remains a gap between delivering experiences, results, and outcomes that are above average and those worthy of being identified as world-class excellence, aka “The King of Clean”.

My thoughts on this is that we need to eliminate being average. Being average sets the standards and enables average in your business.

Eliminate “expectations” because one’s expectation of excellence may be another’s perception of average.  Those clients that are demanding are the ones that drive you crazy, make you work harder, and break a sweat. They make you better opposed to the easy clients which are great to have. However, too many great ones will make you lazy and average because meeting their expectations is easy. Conquer those demanding clients and then go for more.

What is your company passionate about? What does it fight every day for? If there isn’t much passion, purpose, and fight for your franchise, there is indifference.  Eliminate indifference, it shows, “I don’t care”.  If you don’t have absolute clarity of where your franchise is going that inspires everyone involved, indifference will spread.  What are you building?  Hopefully your answer exudes excellence (The King of Clean).

Finally, if you believe you can’t, you won’t. If you believe you can, you will. Eliminate “I can’t”.  There is no easy way to achieve excellence.  Achieving excellence is a test of your resolve and ability to lead through adversity.  It can’t be done unless you are mentally prepared to fight for it.

8
Share

You also might be interested in

Member of BICSc

Jani-King UK are proud members of The British Institute of Cleaning Science (BICSc)

Feb 16, 2016

BICSc are the largest independent, professional and educational body within[...]

Cleaning Business with Jani-King

Jul 19, 2012

Have you ever thought that owning a cleaning business would[...]

JKC_FranchiseAwarenessDay_featured

Franchise Awareness on Parliament Hill

May 26, 2016

April 2016 marked the first-ever #franchiseawareness day on Parliament Hill.[...]

As an essential business, Jani-King and our franchisees continue to remain fully operational during this Coronavirus pandemic. If you have any cleaning and disinfecting needs at this time, Jani-King is prepared to assist your business in providing a safe work environment.

Widget Test – Do Not Use –

© 2021 · Jani-King International, Inc. All rights reserved.
Corporate Office 16885 Dallas Parkway Addison, TX 75001
(800) JANIKING | (972) 991-0900

  • Home
  • Contact
  • Privacy Policy
  • Terms of Use
  • Franchise Opportunities
  • Careers
Prev Next

get a disinfecting quote













Get Franchise Information