You’ve already been through three cleaning services in three years, so what is the key to finding the right one? Here are the seven most important aspects in hiring your last commercial cleaning company.
- Customer service – Are they proactive or reactive? A great cleaning company is proactive, meaning they will stay ahead of issues and take care of them before you have a chance to even know about it. They’ll also communicate with you about what they did to resolve the issue.
- Experience – You’re counting on them to know what to do, not ask you how you would like the work to be done. They should have previous experience with a facility similar to yours. Who are their current customers? This will tell you a lot about their experience.
- Services offered – Make sure they are experts in everything you need done. If the cleaning company doesn’t know how to clean VCT, and your lobby is covered in 2,000 square feet of VCT…then why are you even talking to them? Do they cover windows, floor work, deep cleans, etc…look for a one-stop-shop kind of company.
- Management – Who oversees the cleaners in your building? Is there a chain of command to escalate issues before they become problems? Franchise companies like Jani-King pride themselves on the fact that a business owner is the person who manages the cleaning and employees in your account. Who better than an invested business owner to make sure the work is getting done?
- Supplies – Do they provide supplies as per the agreement or is this something you’re expected to provide? Reputable janitorial companies can handle the supplies for you and they’ll spell it out in the contract so there’s no misunderstanding of who is responsible for providing the chemicals and supplies necessary for maintaining your facility.
- Billing – Ask them about paperless billing or auto pay if that’s important to you. If they offer these options, chances are they have processes in place to see that your billing is accurate.
- Liability – Are they bonded and insured? Accidents can happen, make sure the company has the proper policies in place and is prepared to take responsibility when at fault.