“Every day is a new adventure”…but only if you make it so. I am blessed to have served those entrusted to my care as Regional Director since 2014. My team members have influenced my leadership greatly, and my vision is that the signs of solid leadership should appear primarily among them. Are they learning? Embracing change? Managing conflict effectively?
I love our position in the market. We aren’t for the commodity buyer, as we strive for excellence in all that we do. We appeal to those who understand that you do get what you pay for. Our team is quite unique in that we must serve two customers; clients and the franchise owners who service their facilities.
My educational background (EE and MBA) has wired me to be a lifelong learner who applies critical thinking in all facets of our business. In a similar fashion, I challenge our staff to continuously work on their personal skill sets. The approach is centered in being “mindful” in all that they do, while understanding that each of us must always be “in the moment” to be their best.
We also stress the importance of communication. Technology is everywhere, but it isn’t a panacea. Our first option in problem mitigation is to get in front of the client. A phone call is second, and email or texting is a distant third.
My wife Sharon and daughters Alexa, Ashton, and Aubry support the hours I invest in our customers each day, so it all works for us. We have two out of the nest in medical careers, and the baby is off to college to play volleyball and study nursing. Sharon and I have future plans that literally include living on an island.
Always one to appreciate and share a good quote, I encourage everyone to “Live as if you were to die tomorrow, learn as if you were to live forever”. I don’t subscribe to a “work/life balance”, but rather strive to embrace that everything in life is intertwined. An action in any part of your life affect all parts…there is no separating the “parts”. To this end, has anyone seen my 8 handicap? All I can find is this 13!
