Privacy Policy
Effective date: 29 September 2025
This privacy policy explains how Jani‑King International, Inc. (“Jani‑King,” “we,” “us,” or “our”) collects, uses, stores, and protects the personal information of visitors to janiking.com and other Jani‑King‑controlled pages linked to this notice (collectively, the “Site”).
Jani‑King provides commercial cleaning services and franchise opportunities. We value your privacy and want to be transparent about the data we collect when you interact with our web properties, request a quote or franchise information or otherwise engage with us online.
By using our Site or submitting your information via our Site, you agree that we may use your information as described in this policy.
1. Information We Collect
We collect information that you voluntarily provide and information that is collected automatically when you use our Site.
1.1 Information you provide directly
Situation
Data collected
Source
Quote/request forms (e.g., the Get A Quote form)
• Business name/facility name (FacilityName), first name, last name, phone number, postal code, email address and a free‑text comment about how we can assist.
You provide this information when you request a cleaning services quote or other information through the Site.
Franchise inquiry forms
Similar to the quote form, franchise inquiry forms ask for your name, contact information, mailing address, state, how you heard about Jani‑King, and other details about your interest in a franchise. These forms may also include a marketing‑opt‑in box for receiving emails.
You provide this information when you inquire about franchise opportunities.
Contact with regional offices
When you call or email us, we collect the information you provide to respond to your inquiry.
We do not provide any functionality for visitors to create accounts or upload media to the Site. Therefore, we collect only the information you voluntarily enter into our quote and franchise forms, or that you communicate to us by phone or email.
1.2 Information we collect automatically
- Cookies and similar technologies. We use cookies to recognize returning visitors and to provide basic functionality such as remembering form entries and display preferences. Our systems may set temporary cookies to test whether your browser accepts cookies and to store screen‑display choices. These cookies generally expire after a short period of time. The Site does not provide a login feature for general visitors, so no cookies are set to remember user login status.
- Analytics. Our Site uses Google Analytics via MonsterInsights to collect information such as pages visited, referral source and device information. Google Analytics sets first‑party cookies and logs pseudonymous data to help us understand how visitors use the Site. We use this information to improve our services. Google’s privacy policy applies to this processing.
- Embedded content. Articles on this site may include embedded videos, images or articles from other websites (for example, YouTube or social‑media posts). When you interact with embedded content, those third‑party websites may collect data about you, use cookies or tracking pixels, and monitor your interaction. We encourage you to review the privacy policies of any third‑party services you interact with.
- Spam detection and security. Visitor submissions may be checked through automated spam‑detection and security tools. For example, our forms incorporate CAPTCHA technology to reduce automated spam submissions.
2. How We Use Your Information
We use the personal information we collect to:
- Provide services and respond to inquiries. We use the details you enter into our forms to provide you with a commercial cleaning quote or franchise information, to schedule appointments and to answer your questions.
- Communicate with you. If you opt in, we may send you marketing communications about Jani‑King services and promotions. You can opt out at any time by following the instructions in our emails or contacting us.
- Tailor Content. We may use the information we receive to tailor the content and information that we send or display to you, personalize communications to you, and personalize your experiences while using the Site.
- Improve our Site. Analytics and cookies help us understand how visitors use our website so we can make improvements.
- Protect our users. We use data to detect and prevent fraud, spam and abuse; to secure our systems; and to enforce our policies.
- Comply with legal obligations. We may use or disclose information where we believe it is required by law, regulation or legal process, or to protect the rights, property or safety of Jani‑King, our users or others.
3. How We Share Information
We do not sell or rent your personal information to third parties. We share your information only as described below:
- Franchisees and regional offices. Jani‑King is a franchise organization. If you request a cleaning quote or franchise information, we may share your details with the appropriate Jani‑King regional office or franchisee to provide the requested services. Our franchisees are required to protect your information consistent with this policy.
- Service providers. We use third‑party vendors to host our website, operate web forms, send marketing communications, provide analytics and maintain our IT systems. These vendors may process your information only as necessary to perform services on our behalf and must protect it.
- Legal and safety reasons. We may disclose information if required by law or if we believe in good faith that disclosure is needed to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- Business transfers. In the unlikely event of a merger, sale, or other corporate transaction, personal information may be transferred as part of the assets of the business.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enable essential functions and analyze website traffic. You may set your browser to refuse cookies or to alert you when cookies are being sent; however, some features of our Site may not function properly without cookies. The main cookies we use include:
- Preference cookies. These remember your screen‑display choices and other interface preferences so you don’t need to re‑enter them. They expire after two days to one year. Because there is no login feature for site visitors, we do not set cookies to remember user login status.
- Analytics cookies. Google Analytics sets cookies (e.g., _ga, _gid) to identify unique users and sessions. You can install the Google Analytics opt‑out browser add‑on to prevent your data from being used by Google Analytics.
- Functional cookies. Our forms may use cookies to remember the state of a submission or to prevent duplicate entries.
5. Data Retention
- Account data. We do not currently provide user accounts or login functionality on our Site, so there is no account data stored for visitors. If you are a site administrator, your account information is handled separately from visitor data and is governed by internal policies.
- Form submissions. We retain information you submit through contact and franchise forms for as long as we deem necessary to fulfill your request, to comply with our legal obligations, to resolve disputes and to enforce our agreements.
6. Your Rights and Choices
Depending on where you reside, you may have the following rights regarding your personal information:
- >Access and portability. You may request an exported file of the personal data we hold about you.
- Correction and deletion. You may ask us to correct inaccurate information or delete personal data we hold about you (except data we must retain for administrative, legal or security purposes).
- Opt‑out of marketing. You can opt out of receiving marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
- Cookie controls. Most web browsers allow you to control cookies through their settings.
To exercise any of these rights, please contact us using the details below. We may ask you to verify your identity before fulfilling your request.
7. Data Security
We maintain administrative, technical and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse or alteration. For example, our quote and franchise forms are served over HTTPS to encrypt information in transit, and we use CAPTCHA to filter automated submissions. However, no website or Internet transmission is completely secure; please use caution when submitting personal information online.
8. International Data Transfers
Jani‑King is headquartered in the United States, and our Site is intended for U.S. users. If you access the Site from outside the U.S., please be aware that your information may be transferred to, stored and processed in the United States or other countries where our service providers are located. Those countries may have data‑protection laws that differ from your country of residence. By using the Site, you consent to these transfers.
9. Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child under the age of 13, please contact us and we will delete that information.
10. Third‑Party Links
Our Site may contain links to external websites, including social‑media platforms such as Facebook, X (formerly Twitter), Instagram, LinkedIn and YouTube. We are not responsible for the privacy practices of those third‑party sites. We encourage you to review the privacy policies of any site you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the updated policy on this page and indicate at the top when it was last revised.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Jani‑King International, Inc.
Corporate Office Address: 16885 Dallas Parkway, Addison, TX 75001
Phone: (972) 991‑0900 or 1 (800) JANIKING
Hours: Monday – Friday | 8:00 AM – 5:00 PM
You may also contact your local Jani‑King regional office using the “Find Location” tool on our Site.
This privacy policy provides an overview of our data‑handling practices. Because our services and website features may change, the specific data we collect and how we use it may vary. We encourage you to review this policy periodically.
Contact Us – Janiking.com