Jani-King Commercial Cleaners are Experts. Here’s Why;
Like any professional business, to be the best you’ve got to learn from the best. Take commercial cleaning for instance; lots of people may very well know how to service the account with a mop, broom and dustpan, but is that really the best solution for the customer? It’s not the customer’s responsibility to know what equipment and chemicals to use, it’s the commercial cleaners. Prove to them that you’re the expert and provide the customer value in how you clean and how you keep costs down. That’s true customer service.
So how does a customer know when the commercial cleaners are providing good value? The perception of good service is easy to see, either the facility is visually clean at first glance or it’s not. But value is in the unseen. It’s saving the customer money by using state-of-the-art equipment. It’s communicating issues or concerns. It’s knowing how to clean correctly and efficiently, killing germs and helping to keep employees healthy.
Chemicals play a major role in providing good service. You can spray all sorts of chemicals all over the counter and windows and wipe it down with a rag, but that only increases the amount of time it takes to clean and increases product usage. Whereas commercial cleaners who use microfiber towels clean more efficiently and use less chemical, which saves the customer money and the cleaning crew time. Microfiber towels are magnets for dirt and dust, experts will have a full arsenal of microfiber towels and mops on their cleaning carts.
Another way to prove value to your customer is by taking care of your equipment. When janitorial service companies take great care of their equipment, the equipment runs efficiently and does not need to be replaced as often. Again, this saves the customer money by reducing the amount of time needed to clean. A vacuum that has properly working filters simply works more efficiently. From common, every day equipment like vacuums to large floor equipment that’s used periodically to make hard floor surfaces shine, equipment that’s in great condition is the sure sign of someone that know their business and is taking good care of yours.
So we’ve talked about chemicals and equipment, two of the most important items to commercial cleaners and their customers. Now let’s talk about the cleaner themselves. After all, the chemicals and equipment are only as good as the person using them.
An expert commercial cleaner is trained, knowledgeable and understands that cleaning isn’t just about what the customers see, it’s also about how they feel. Consider how Jani-King trains their franchisees on the proper use of chemicals because they know that chemicals can have an adverse effect on the health everyone who works in the building. Also, adhering to the manufacturer’s instructions for dwell time, the amount of time a chemical needs to be on the surface to work properly and kill germs, is a critical step in getting surfaces clean and keeping employees healthy. An expert commercial cleaner is trained in all aspects of cleaning, including reading and following labels.
Another service that adds value for a customer is conducting inspections. This takes cleaning accountability to a whole new level. The job of inspecting a building for cleanliness is very important. It can make the difference in keeping or losing an account. We personally conduct all inspections and are thorough, fair and honest. After all, we would rather catch a problem before the customer does!
With over 120 regional support offices worldwide, Jani-King is the worlds leading commercial cleaning company and stops at nothing to deliver unrivaled janitorial services to the people who matter most in your business. We understand that your top priority is your customers and our franchisees will stop at nothing to provide top notch janitorial services.
“10” Vince and his team have been great so far!
Michelle Martinez, Red Lobster – Inglewood