5 Golden Principles for Commercial Cleaning by Victor Berrios

Victor Berrios, the President/CEO of Jani-King of Nashville and Jani-King of Memphis provides you his 5 Golden Principles for Commercial Cleaning.

Victor Berrios

1. Do unto your customers as you would want your vendors to do unto you.
   Treat each and every customer as the top account regardless of how much the account bills or how big or small their facility may be. Each customer must genuinely feel that we are a true friend and partner in the effort to provide a clean and well maintained environment.
2. The answer is YES, now what is the question?
   Always go above and beyond customer expectations and requests. As the experts in the commercial cleaning business, we must find the solution to any and all customer cleaning needs.
3. A customers brand image is equally as important as our own.
   We must conduct ourselves professionally, honorably, respectfully and ethically. Our clients deserve a commercial cleaning company that will not only look out for their wellbeing but also understand and acknowledge their policies. When present in our customer’s location, we must adhere to their facility’s policies and procedures, ultimately ensuring their own customers and employees experience is enhanced by our presence.
4. Never settle for less than state of the art equipment and proven cleaning processes.
   Our customers expect quality results. Therefore, we must stay ahead of the curve as it relates to equipment and cleaning techniques. By employing best practices that are routinely measured and refined we will continue to improve on our decades of commercial cleaning experience.
5. Provide a well-balanced, cost effective cleaning solution.
   Every company has a budget they must operate within. Likewise, it is understood that every administrator/manager must look for ways to increase profits while reducing expenses. To help meet customer budgets, it’s important to identify cost saving opportunities whenever possible. Our system is geared towards providing quality and value. By properly assessing the needs of each facility and implementing a cleaning program we can meet expectations and price.